Unfortunately, we don’t provide samples, but why not explore our bundles? They’re a great way to try multiple options from our range.

We’re happy to confirm that our Original Ground Coffee - contains just one ingredient—100% freshly roasted Arabica coffee. Any mention of other flavors is purely descriptive.

Our Hazelnut Ground Coffee is flavored with natural flavoring oils following the roasting process. These flavoring oils do NOT contain any nut products. 

A cup of coffee contains absolutely zero calories.

To maintain freshness, we suggest keeping your coffee bag in a cool, dark spot away from excess heat—your kitchen cupboard or pantry is ideal.

For the best flavor enjoy within one month of opening. For best before, see bottom of the bag. 

Welcome to the Zappy-Verse — we’re excited to have you!

For brewing guides, check out the product pages, where you'll find everything you need to get started.

Want to take things up a notch? Visit our recipe page for creative ways to enjoy your coffee. We’d love to see what you come up with!

Some of our customers do this, and while freezing is an option for long-term storage, we prefer to keep our coffee fresh. The best flavor comes from coffee used within a month of opening.

Our coffee concentrate is best enjoyed within 8 months from production.

For unopened bottles, check the Best Before date. Once opened, keep it refrigerated and consume within 6 weeks. 

A 5ml serving contains 56mg of caffeine. By comparison, a standard 8-ounce cup of coffee typically has between 80 - 100mg.

Think of it as an espresso-strength coffee cordial—it combines the convenience of instant coffee with the high quality of your favorite coffeehouse brew. Discover more in our blog section.

We’re happy to confirm that our Original Coffee Concentrate  - contains just Arabica coffee and triple filtered water. Any mention of other flavors is purely descriptive.

Our Hazelnut Coffee Concentrate is flavored with natural flavoring oils following the brewing process. These flavoring oils do NOT contain any nut products. 

Free shipping is available within the US for orders over $60, after any discounts have been applied.

Once you've added your items to the cart, proceed to checkout. You’ll see a field labeled ‘gift card or promotional code’—enter your code there.

If your order is still being processed and hasn’t entered the picking and packing stage, then yes! However, we can’t always guarantee this, as system updates may experience slight delays.

At the moment, Zappy Coffee ships exclusively within the mainland United States.

Once your order has been dispatched, you’ll receive an email with a tracking link. Simply click it to check your delivery status.

Standard Shipping Service:

Domestic deliveries typically arrive within 5-10 business days after dispatch.

Please note: During peak periods like Christmas, shipping times may be slightly longer, but we’ll always work hard to get your order to you as quickly as possible!

Standard shipping rates are calculated at checkout unless a discount, promotion, or qualifying spend applies. These offers may change without notice.

When you place an order, a confirmation email is sent immediately to the email address used at checkout.

If you don’t see it, check your spam or junk folder. Still can’t find it? Contact support@zappycoffee.com, and we’ll be happy to help.

Oh no! We’re truly sorry if your order isn’t perfect. Please contact us at support@zappycoffee.com with your order number and some photos of the issue, and we’ll sort it out as quickly as possible.

Sit tight—we’ll take care of the rest!

During peak holiday seasons, our shipping carriers apply a temporary surcharge to manage increased demand and logistical challenges.

To simplify things, we’re adding just 50 cents per order while covering some of the extra costs ourselves.

If you have any concerns, our customer service team is here to assist you. Wishing you a happy holiday season!

This surcharge will apply from November 3, 2025, to January 13, 2026. We appreciate your support during the festive period!